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Sometimes a transaction doesn’t go through on the first attempt. PrimeVault makes it easy to either retry the same transaction or create a new one without re-entering all the details. This guide explains:
  • How to understand transaction status in PrimeVault
  • What to do if a transaction is Failed
  • What to do if a transaction is stuck in Submitted

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1. Understanding Transaction Status

In the Transactions page, each transaction has a status (e.g., Pending, Completed, Declined, Approved, Completed, Submitted).
  • PrimeVault already shows you the status in the interface.
  • If you want to double-check on-chain, you can click the transaction hash to open it on Etherscan (or the relevant block explorer).

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2. When a Transaction Has Failed

If the transaction status in PrimeVault is Failed, and the block explorer also shows it as failed, you can quickly recreate it without starting from scratch. A transaction can fail if gas or tokens are insufficient or the gas fee is set too low. Steps:
  1. Go to the Transactions page.
  2. Find the transaction that was marked as Failed (You can double-check on the block explorer for the status of the transaction via the transaction hash. If the hash is not available, the transaction has failed).
  3. Click the three-dot (…) menu on the right of the row.
  4. Select Duplicate.
  5. Review the pre-filled details (vault, destination, asset, amount, etc.).
Image What actually happens:
  • PrimeVault creates a new transaction with the same parameters.
  • A new on-chain transaction hash will be created once it’s sent.
  • It has its own webhook events and activity log, separate from the original failed attempt.
Think of this as starting a fresh transaction with all the details copied over for convenience.

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3. When a Transaction Is Stuck in “Submitted”

Sometimes a transaction is stuck in the Submitted state, but it remains in that state for a while (typically due to on-chain congestion or a low gas fee). If a transaction has been in the Submitted state for around 10–15 minutes, you can safely retry it. Steps:
  1. Open the Transactions page.
  2. Click on the transaction that is in Submitted status to open the drawer.
  3. In the transaction drawer, click Retry.
What “Retry” does:
  • PrimeVault resends the same transaction with:
    • The same nonce (so the new attempt replaces the old pending one), and
    • A higher gas fee, increases the likelihood that miners/validators pick it up quickly.
  • No new transaction is created in PrimeVault:
    • You still see one transaction in the UI.
    • The same webhooks and activity log are used; we’re simply bumping the gas on the existing transaction, not creating a second one.
Think of this as “speeding up” the existing transaction, not creating a duplicate payment.